Cellact’s m-Government solution is a revolutionary service technology designed for individuals seeking a variety of governmental services. Cellact has developed an array of complementary applications to its e-Government solution, enabling those requesting governmental services to communicate via their mobile phones.
Cellular Services Revolution
Technological advances over the last decade have made a tremendous impact on the governmental services sector. Originally, individuals were required to be physically present at offices to receive governmental assistance, but in the 1990s, governmental bodies started offering informational and operational services via telephone (e.g. bill payment, report generation). This triggered the inception of online e-Government services in 2000, enabling real-time transactions through the Internet.
Recently, governmental bodies have introduced a new service technology, mobile government service. Similar to its predecessors, mobile government service leads to enhanced convenience and empowerment for customers, as well as greater productivity and efficiency for governmental institutions. Unlike its predecessors, mobile government service is a mass-market tool. By leveraging the high penetration rate of mobile phones and increased popularity and security of Short Message Service (SMS), mobile government service enables organizations to cost effectively reach nearly their entire customer base. As a result, governmental institutions have discovered new opportunities to drive innovative personalized services, attract high-end clients, and market to their customer base – all leading to lower costs, higher revenues and greater profits.
Recognizing the value cellular messaging delivers to the governmental services sector, Cellact, a leading provider of mobile messaging solutions, has developed a comprehensive offering enabling governmental institutions to make the most of society’s mobile evolution.
Comprehensive Cellular Messaging Service Solution for Governmental Sector
Cellact’s m-Governmentoffering provides governmental bodies and institutions with everything they need to maximize the power of governmental, service-oriented mobile messaging. Cellact’s vast mobile messaging experience and profound understanding of the governmental services sector have led to the development of a three-layered modular offering. The offering includes a robust middleware platform that serves as a gateway for managing mobile messaging for operational and marketing needs.
Leveraging its experience and expertise in the government services sector, Cellact offers an array of compelling off-the-shelf applications that can be customized according to each organization’s needs. Integrating with existing systems and deployed within the governmental organization, the suite can be personalized by customers according to time-based, event-based or other pre-defined criteria.
Cellact Three-Layered Architecture:
Cellact's m-Government suite is built with unique architecture that enables modular and flexible deployment of products based on the specific needs of governmental institutions. The three-layered architecture is comprised of a secured connectivity layer, management platform, and governmental services applications.
Secured Connectivity Layer creates a secure IT, two-way messaging channel between a governmental institution and its customers via cellular operators. More information...
Large Account Application Gateway is a robust middleware platform that serves as a gateway for the central management of organizational messaging generated by applications, branches and business units at a governmental institution. More information...
Application Suite includes an array of mobile government institution applications such as bill payment, report generation and mobile marketing. More information...