I purchased a new subscription service. How do I cancel the service and stop my payments?

For purchases via PayPal

You can cancel the service using your Paypal interface:

i. Connect to the Paypal interface with personal access details and click the Settings icon

Mobile

Or PC

ii. From the Settings screen, click PAYMENTS >> Manage pre-approved payments

Mobile

Or PC

iii. On the next page – My preapproved payments for goods and services you can see a list of all subscription services purchased through Paypal.To view active services only, select “View active”The Num2 service will appear under Cellact Num2. An active service status will appear on screen. To enter the product details, click on the product name.

iv. On the next page, you can see the product details and charges. To cancel the renewal service, click Cancel

OR

 

Confirm the cancellation by clicking the Cancel Plan button

v. On the My preapproved payments … page you can see the Cellact Num2 service in Cancelled status

In addition, you will receive an email from Paypal informing you of the termination of the subscription service

For purchases via App store

There are several options for iPhone clients to cancel Num2 app subscription:

From within the app

The option exists for users who installed / updated the application version after 11/23/2020 and their app version is 1.37.0 or newer.

To cancel a renewed service, go to the application menu >> Click on the package information >> Click on Manage subscription.

Via device settings

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Via App store

1 – From the app go to store

2- Choose to purchase Num2 renewal subscription and get a message that the service already exists for the current subscriber.

3 – Go to subscription management page where you can cancel current subscription

Via iTunes

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For more details see https://support.apple.com/en-sa/HT202039

For purchases via Google play

There are several ways to cancel a renewable service purchased through the Google Play Store:

From within the app

The option exists for users who installed / updated the application version after 11/23/2020 and their application version is 1.11.18 or newer.

From the Num2 app, go to the menu >>Go to store >> select the Google Play store >> select Manage subscriptions

Via Google Play

You can cancel the service from the Google Play Store:

  1. On the device that has the app installed, open the Google Play store Google Play
  2. Make sure that you signed in to the correct Google Account.
  3. Tap the Menu icon תפריט  >> Subscriptions.
  4. Choose the Num2 app.
  5. Tap on Cancel subscription.
  6. Follow the instructions.

This only cancels the future charges for the Num2 service.

After canceling a subscription, you can still use the Num2 service until the subsequent subscription renewal date, where the service will be blocked.

Please note that removing the app from your device alone, without following the steps listed here, will not cancel your subscription.

More details about canceling subscription services in the Google Play Store at: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=iw

 

Tags: # Cancel # stop # cancel subscription # cancel service # disconnect service # stop subscription

Can I purchase unlimited service so I do not have to renew it every month?

You can purchase a Premium service with auto-renewal at store.Access the main menu >> Go to store >> Choose the store (PayPal, Google play or Android),

And in the store choose a package “Num2 – monthly auto-renewal service recording included”.

Tags: # Unlimited # Renewal # Renew # Auto renewal # Subscription #Subscribe

I purchased a Premium service and paid via Paypal. How do I get an invoice?

To receive an invoice for a purchase via Paypal, please send us the following information:

  1. Full name2
  2. ID
  3. Full address
  4. Email address

Send your request to e-mail Num2@cellact.com .Your application will be processed and an invoice will be sent to you by the following business day.

Tags: #PayPal #Purchase #Invoice #Receive an invoice #Get an invoice

 

Where can I see details of all the Premium packages?

For all premium packages, go to the main menu >> go to storeIn addition, in PayPal store, you can purchase a premium package as a gift to a friend.

Tags: # Details of services # Paid services # List of Services # Service list # Premium services # All services

 

How can I pay with credit card rather than Paypal?

When you access the app menu and choose your purchase method: Paypal or Google Play Store

Tags: # Credit card # Visa  # Isracard #Mastercard #Pay with credit card #Charge my credit card