When trying to make a call from the app, I get an error message “Please enable ‘use VOIP’ under Settings”

The error means that when trying to dial from the application, the system recognized that the user is located abroad of the country to which the primary number (SIM) on which the application is installed belongs, and that the user purchased a package that includes the option to use VOIP.

To activate VOIP mode you need to go to the main menu >> Settings >> Activate ‘use VOIP’.

If you are not located abroad, a VPN application may be activated on your device that simulates browsing the Internet from an IP address that belongs to another country.

Tags: # Message # Alert # Error # Error Message # Notification # Receive Alert # Receive Error #VOIP # Please enable # Enable VOIP # Use VOIP

When I dial from the app in VOIP mode, the app crashes

You probably have a HUAWEI device with Android 5 – Unfortunately, due to the limitation of this device model, it is not possible to make a VOIP call from the app.

Tags: #VOIP #HUAWEI #Android 5 # Crashing app # Fault # No calls # Outgoing call # Outgoing calls # Dialing # Cannot dial

When I am in an active call in the app in VOIP mode, and there is another call on hold on the main device, I am not heard in the active call

The use of the device’s microphone input is designed this way by the device manufacturer – for a GSM call, which is on hold on your device, there is a higher priority for using the microphone, than for sharing the microphone with VOIP applications.

Tags: #VOIP # Do not hear # Cannot hear #Can’t hear # No audio # Two calls # Another call # Other call # Call in strong mode #on hold

I cannot download the app from the Google Play store. Can I get an installation (APK) file that is not through the store?

Downloading and installing the Num2 app is only available in the Google Play Store. We do not recommend downloading APKs for app install from other sources.

Tags: # Google Play #Google Store #Google # Want to install # Cannot install # Not able to install # Install from file # File install # Send file # Get file #APK #Installation file

 

After activating VOIP mode, the calls are disconnected in the middle

Calls made in VOIP mode depend on the quality of the Internet line on which the service operates. In case of internet disconnections, or frequent transitions between different wireless networks, there may be poor call quality, and even call disconnection.

Tags: #VOIP  #Disconnect  #Disconnect Call  #The call is disconnected  #Call terminated