The error means that when trying to dial from the application, the system recognized that the user is located abroad of the country to which the primary number (SIM) on which the application is installed belongs, and that the user purchased a package that includes the option to use VOIP.
To activate VOIP mode you need to go to the main menu >> Settings >> Activate ‘use VOIP’.
If you are not located abroad, a VPN application may be activated on your device that simulates browsing the Internet from an IP address that belongs to another country.
Tags: # Message # Alert # Error # Error Message # Notification # Receive Alert # Receive Error #VOIP # Please enable # Enable VOIP # Use VOIP
You probably have a HUAWEI device with Android 5 – Unfortunately, due to the limitation of this device model, it is not possible to make a VOIP call from the app.
Tags: #VOIP #HUAWEI #Android 5 # Crashing app # Fault # No calls # Outgoing call # Outgoing calls # Dialing # Cannot dial
The use of the device’s microphone input is designed this way by the device manufacturer – for a GSM call, which is on hold on your device, there is a higher priority for using the microphone, than for sharing the microphone with VOIP applications.
Tags: #VOIP # Do not hear # Cannot hear #Can’t hear # No audio # Two calls # Another call # Other call # Call in strong mode #on hold
Downloading and installing the Num2 app is only available in the Google Play Store. We do not recommend downloading APKs for app install from other sources.
Tags: # Google Play #Google Store #Google # Want to install # Cannot install # Not able to install # Install from file # File install # Send file # Get file #APK #Installation file
Calls made in VOIP mode depend on the quality of the Internet line on which the service operates. In case of internet disconnections, or frequent transitions between different wireless networks, there may be poor call quality, and even call disconnection.
Tags: #VOIP #Disconnect #Disconnect Call #The call is disconnected #Call terminated
You need to check if you have set up call reject or call forward always or for out of office hours: go to the SET screen and see if there is a general call rejection setting out of office setting.
In addition, check if the application has a “White List” mode enabled – a mode in which all incoming calls are blocked, except for calls from specific numbers. To cancel the setting, in order to receive calls from all numbers, switch to “Black list” mode:
Tags:# Not receiving calls #Incoming calls #Failure #Incoming call failure #Receiving calls #Failure #receiving calls
The app name in the store is “Secondary number”. To find the app in the store, you can do the following searches: “num2”, “secnum” or “secondary number”.
You can also go to the following links:
On Google Play: https://play.google.com/store/apps/details?id=com.cellact.secnum
On the App Store: https://apps.apple.com/il/app/secnum/id1215632082
The link is the same in the Israeli store, and in stores of other countries where the app is located.
Tags: # Download # download app # download the app # install # install app # install the app # store #store #Google play #App store # Can’t find app # find app
In case an iPhone user sees in-store packages as unavailable means that the customer’s Apple account cannot make a payment due to a lack of authorization or a payment restriction.
There are a variety of reasons why the account may not make a payment (for example, the account with a child barring).
In this case, you need to arrange the account privileges with Apple.
Tags: # Trying to buy # not available # unavailable package #package not available # want to buy # unable to buy # buy service #app store # service not available
Check if your device has wifi calling setting and turn it off:
Enter your device settings and look for a wifi calling setting
If you do not see the setting, you can enter Wifi settings and look for it:
Once the setting is found, enter it and turn it off
Tags: #Conference call #complete conference call # connect conference call #make conference call # complete connection # connect conversation
When you use the application to make calls, Num2 creates a temporary contact on your device and deletes it at the end of each call. The error message you receive on your device is due to an operating system setting on some Xiaomi devices.
To allow the app to create and remove the temporary contact on your Xiaomi device, log in to Security Settings >> Permissions >> Permissions >> give permission to add and remove contacts to the Num2 app.
It is important to note that the Num2 application uses only the permission of contacts for the proper operation of the application. The app does not collect contact information from your device.
Tags: #Error message #error #trying to delete #want to delete #delete contacts
To view the updated service pack, you must close and open the main menu of the app, or close and open the app. If you still do not see the package you purchased – you should contact technical support using “Contact us” option on the menu.
Tags: #Bought #paid #does not work #did not update #premium #purchased premium service #bought premium service #premium package #paid service
On your device, the Num2 app is selected by default for outgoing calls. To change the setting (for Samsung with Android 7), you need to go to Device Settings >> Apps. In the menu (click three dots on the top bar) you must select Default apps >> Calling app and make the change there.
Tags: #Outgoing calls #dialing number #caller number # caller ID #dialer from device #caller # outgoing #default number #phone caller
App ID should update automatically. If the field remains blank it may be:Your web browser does not allow cookiesYour log in to the product purchase page from the store after a long time. In this case, try returning to the app and re-entering the service purchase page.
Tags: #Trying to buy #app id #app_id #App ID #Unable to buy #Buy service
After a trial period that allowed you to use the Freemium monthly renewable, we now present one-time or monthly renewable premium packages, which include up to 3,000 minutes of call and up to 1,000 SMS messages per month, which you can purchase in our store. We are now giving you two months of premium service use for free, and hope that at the end of the term you choose to continue using the Num2 app in the Premium program that is right for you. To view the existing packages, go to the app store in the menu >> Go to store.
Tags: # Not renewed # not renewable # was renewed # renewable service # free service # no cost service # package # change package # package change # package changed # package replaced # no cost # free
The secondary number is randomly assigned by the app when registering, while you have 5 days of unlimited free trial to use the app. After 5 days, it will not be possible to continue using the app’s service except by purchasing a service pack in the app store. The number that is assigned to the user at the time of registration is stored for 3 months, so if you purchase a package within 3 months from the installation, you will receive the same number. At the end of 3 months from app installation, the number returns to the free number pool, and if you purchase a service, you will be prompted to re-register and may be assigned another number.For users purchasing premium service (unlimited), the secondary number will be retained for the whole period of the service even if it is not actually used. However, if the Premium service period ends and the user does not renew it, the number will be returned to the free numbers pool in case of no use at the end of 3 months.
Tags: #Stopped working #app not working # no service #have not used # not used #limited period #3 months #three months
For Android devices, you need to access the device settings >> Application manager >> select the Num2 app. Under Permissions, you can see which permissions have been granted for the app and which have not been approved.
For iPhone devices under Settings, you can scroll down to the list of applications, see the list of permissions in each application, or access each type of authorization separately and see which applications are using them – for example privacy, notifications and more.You can also reinstall the app to confirm permissions.
Tags: #permissions #approve permission #grand permissions
Please check whether the emails are entering spam.
Tags: #not receiving recordings #recording #recordings not receiving email #email #email doesn’t arrive #email did not arrive
You have probably completed the trial period of the one-time free trial that includes 5 days of unlimited usage. Package usage data appears in the app menu below the service number. You can purchase an unlimited premium package in the App store or Google Play store.
Tags: #app stopped working #app not working #not working #not making calls #no service # app problem #malfunction #no calls #no calling #no SMS #error
The secondary number in the app is “linked” to the primary number that was registered to the app. Therefore, if you change your SIM to different primary number, the application must be reinstalled. Please note: you will receive a different secondary number.
Tags: #Not working #app not working #no calls #no service #app problem #malfunction #not calling #no calling #no SMS #error #replace number #different number #replace SIM #move SIM #changed number #replace SIM card
If you install the application on different devices with the same SIM, Num2 app will work properly on the last device.If you return the SIM to the previous phone where the Num2 app is installed with the same number, it will not work.To resolve the problem, go to device Settings >> Application manager >> Choose Num2 app >> click CLEAR DATA.Finally, re-register to the application.
Tags: #Switched phone #switched device # replaced device #replaced phone #switched card # moved SIM #switched SIM #No service #app not working #Cannot use the app #Cannot use the service #General problem #There is a problem #Not working #problem #error
In some Huawei models (and some LG and Xiaomi devices), you need to add the Num2 app to the list of applications allowed to run in the background when the device activates a battery-saving mode, in order to receive notifications while the application is closed. While the device manufacturer automatically adds world-known apps (like WhatsApp, Facebook, and Google Mail), other applets (including the Num2 app) need to be added manually.For Huawei devices go to Device Settings >> Advanced Settings >> Battery Manager >> Protected Applications. Find and add the additional number app. When finished, restart the device.For more info click here.For info about more device models see question ‘How to enable push notifications on various Android devices’.
Tags: #not receiving SMS #not receiving messages #SMS problem #problem with incoming SMS # problem with incoming messages #incoming SMS #incoming messages #receiving SMS #receiving messages #app not running in the background #app is closed #app closed #not on screen #background #run in the background
The Num2 subscribers will not always receive SMS messages from foreign numbers and services located abroad – depending on the country, local operator and application from which the message was sent.
Tags: #SMS # SMS messages #incoming SMS # Incoming messages # Not receiving messages # Not receiving SMS #SMS not arriving #Abroad #Foreign numbers #Abroad numbers
Various service providers overseas send SMS messages on different channels, so we recommend that you try again in a few hours.
Alternatively, on most sites you can also sign up by receiving a voice call or email instead of a text message.
In addition, we can suggest that you contact the site / service team from whom you have tried to receive text messages and ask them to resolve the issue. The site / service team will be able to contact Cellact technical support to assist with the sending of SMS messages.
Tags: #not receiving SMS #not receiving messages #SMS problem #problem with incoming SMS # problem with incoming messages #incoming SMS #incoming messages #receiving SMS #receiving messages #Telegram #Facebook #website #SMS from website
Please check the following settings:
1) Confirm permission for the app
Text messages to the secondary number are passed as notification in the Data channel.
Possibly, when you installed the app, you did not give permission to receive notifications.
To check this, enter the device settings Application Manager >> Find the Num2 app >> go to permissions and verify that the permission has been granted.
2) Verify that the “White mode” status is not defined in the application
White mode blocks incoming calls and messages, except for a closed list of specific numbers. Please make sure that this mode is not configured in the app.
Access the main menu in the application >> Settings >> Block numbers
Make sure the setting is “Black mode”. If the existing setting is “White mode”, change it to “Black mode”.
If the authorization is given but you still cannot receive SMS messages, please contact us at Num2@cellact.com
Tags: #not receiving SMS #not receiving messages #SMS problem #problem with incoming SMS # problem with incoming messages #incoming SMS #incoming messages #receiving SMS #receiving messages
The app installation may not have completed properly. Try reinstalling. If the problem persists, please contact Num2@cellact.com
Tags: #Number not active #Number is not active #Error #General error #App not working #Not working #Problem #Not active number
In order to specify the problem, please follow these steps:
- Make sure there is internet connection on your device.
- Make sure that all permissions are enabled, including access to contacts.
- If you have a device with two SIM cards (Dual SIM), make sure that the outgoing calls are made from the number with which you have registered for the Num2 app.
- If the problem still exists – you have incoming calls and messages but no outgoing calls and messages – please send us a screenshot via “Contact us” on your app, Also send us the message that is displayed during the attempts to make a call / send a message.
Tags: #No service #app not working #Cannot use the app #Cannot use the service #General problem #There is a problem #Not working #problem #error
This can happen for several reasons:
- For proper use of the secondary number, it is important to ensure that there is internet on the device on which the app is installed.
- You should search your device’s phone book, and look for your secondary number added as a contact, and if found – delete it from the phonebook.
- If outgoing calls also appear to secondary number instead of the destination number, you probably did not allow the app to use the device’s phone book during installation. To check the permissions granted, and give required permissions to an app that has already been installed – see the FAQ “How do I authorize the add-on app after the app is already installed on the device?”
- In addition, in this case you should check the battery usage settings of the device, depending on the device model:
- In some devices, you should switch from automatic to manual power, allowing the Num2 app to run without saving the battery.
- On other devices, make sure that no power saving mode is off and that the background data is allowed.
If you have checked all of the above settings and have not found the problem, please contact us at Num2@cellact.com . Please check and send us the following info: Do SMS messages arrive to the app? Are SMS messages arrive the main device number on which the app is installed?
Tags: #My sec num is calling #My Num2 is calling #My sec num is dialing #My Num2 is dialing #Incoming call #incoming calls #Wrong caller #Caller ID
The problem is known on Xiaomi devices. To resolve this, you must give the app permission to view notifications unique to this type of device.
From the device menu:
- Settings -> Apps -> Manage Apps -> Num2
- Click Notifications >> Yes
Tags: # Calling myself # Can’t call back # Can’t dial back # Return to caller # Calling itmself # The app calls itself
Answer: In order to find out and solve the problem, follow these steps:Make sure that the secondary number does not appear in your device’s contact list.In the device phonebook, search for a contact whose name starts with Dialing or Calling and if it is found, delete it from the phonebook.If Popup message appears asking permission to make a call to the secondary number, do the following:
- On Android devices, verify that the application’s permissions have been approved.
- On IPhone devices, that is a built in pop-up message. The call should arrive at the target number correctly.
If you purchased Premium service, make sure that the service has been updated in the application and that you are able to dial.