How to enable push notifications on various Android devices

In some cases, certain Android devices or third-party apps may block Num2 from sending/receiving push notifications. Below you’ll find some steps you can take to troubleshoot the issues we’re aware.

Android version 6.0 and later

For devices running Android version 6.0 and later, verify that all permissions for Num2 are enabled:

  1. From the app drawer, tap Settings.
  2. Tap Apps.
  3. Choose Num2.
  4. Select Permissions and ensure that all permissions are enabled.

Android version 6.0.1

For devices running Android version 6.0.1, check that your battery optimization is not preventing Num2 from sending you notifications:

  1. From the app drawer, tap Settings.
  2. Select Battery.
  3. Tap the Overflow menu icon and choose Battery Optimization.
  4. Tap the downward caret and choose All apps.
  5. Tap Num2,then tap Don’t optimize.

Android version 9

For devices running Android version 9, make sure the Adaptive Battery feature is not preventing Num2 from sending you notifications:

  1. From the app drawer, tap Settings.
  2. Select Battery.
  3. Choose Adaptive Battery.
  4. Tap Restricted apps, and make sure Num2 is not listed.

 

Third-party apps

Clean Master

This third-party app manages battery saving and RAM.

  1. Visit the app’s Tools tab.
  2. Select the Notification Cleaner
  3. Tap thegear icon
  4. Disable this feature for Num2 only, or for all notifications.

Security Master

This third-party security app may be blocking Num2 from sending notifications:

  1. Visit the app’s Notification Cleaner.
  2. Tap thegear icon.
  3. Ensure that Num2is unchecked and listed under Apps – Notifications Allowed.

Note: In some cases, you may need to uninstall the app in order to receive mobile notifications.

Android device models

Below is a list of Android devices and models known to have issues with Num2 notifications.

Asus Zenfone (Android 7.0)

Step 1: Ensure that Num2 is set to auto-start

  1. From the app drawer, tap Settings.
  2. Tap Power Management.
  3. Select Auto-start Manager.
  4. Find Num2 and ensure it’s enabled.

Step 2: List Num2 as a protected app

  1. From the app drawer, tap Mobile Manager.
  2. Tap Boost.
  3. Tap Enable Super Boost, then select Protected app list.
  4. Verify that Num2 is on the list

Asus Zenfone 2

Make sure that Num2 is allowed to begin on startup from your Auto-start manager:

  1. From the app drawer, tap Apps.
  2. Tap Auto-start manager.
  3. Toggle Num2 to Allow.

Huawei Honor 6

Step 1: List Num2 as a protected app

  1. From the app drawer, tap Settings.
  2. Tap Power Saving.
  3. Tap Protected apps.
  4. Toggle Num2 to enable.

Step 2: Enable Num2 in the Notification Manager

  1. From the app drawer, tap Settings.
  2. Tap Notification Manager.
  3. Select Notify for Num2 to receive push notifications.

Huawei Honor 8

Step 1: List Num2 as a protected app

  1. From the app drawer, tap Settings.
  2. Tap Advanced Settings.
  3. Tap Battery Manager.
  4. Tap Protected apps (or Close apps after screen lock).
  5. Toggle Num2 to enable.

Step 2: Ignore battery optimizations for Num2

  1. From the app drawer, tap Settings.
  2. Tap Apps.
  3. Tap Advanced.
  4. Select Ignore battery optimizations.
  5. Choose Num2 and ignore the app.

Step 3: Allow notifications from Num2

  1. From the app drawer, tap Settings.
  2. Select the Notification Panel & Status Bar.
  3. Tap Notification Center and find Num2
  4. Ensure that Allow Notifications  and  Priority Display are active

Huawei P8 lite

Step 1: Enable Num2 to run at startup

  1. From the app drawer, tap Phone Manager.
  2. Swipe left and tap Startup Manager. 
  3. Tap Num2 and ensure that it’s set to run automatically at system startup.

Step 2: Allow notifications from Num2

  1. From the app drawer, tap Phone Manager.
  2. Swipe left and tap Notification Manager. 
  3. Tap Rules and ensure that Num2 is set to send notifications to the notification panel. Check if any other settings in this view may be blocking notifications.

Huawei Mate 8 & Huawei Nova Plus

Ensure that Num2 is exempt from your device’s battery optimization features:

  1. From the app drawer, tap Settings.
  2. Tap Advanced Settings. 
  3. Tap Battery Manager.
  4. Tap Protected apps. 
  5. Toggle Num2 to enable.

LeEco/LeTV

Step 1: Enable Num2 to run at startup

  1. From the app drawer, tap Settings.
  2. Tap Permissions.
  3. Tap Manage Auto Launch. If you have enabled other apps to auto-launch, you’ll see You’ve enabled [x] apps to auto launch 
  4. Toggle Num2 to enable.

Step 2: List Num2 as a protected app

  1. From the app drawer, tap Settings.
  2. Select Battery,  then tap  Power saving management.
  3. Select App Protection.
  4. Toggle Num2 to enable.

Note: If you have enabled Lock Screen Cleanup and Ultra Long Standby during Sleep, you must disable them to allow Num2 notifications.

Lenovo

Enable the auto-start setting for the Num2 app:

  1. From the app drawer, tap Settings.
  2. Tap Power Manager. 
  3. Select Background app management.
  4. Toggle Num2 to Allow auto-start.

OnePlus (Android 7.0 and earlier)

For system versions earlier than Android 8.0 Oreo, ensure that Num2 is set to auto-launch:

  1. From the app drawer, tap Settings.
  2. Tap Apps.
  3. Tap the gear icon in the top right.
  4. Select App Autolaunch. 
  5. Toggle Num2 to enable.

OnePlus (Android 8.0 and later)

Step 1: Check that app storage is set to clear normally

  1. From the app drawer, tap Settings.
  2. Tap Advanced.
  3. Select Recent apps management.
  4. Ensure that Normal clear is enabled.

Step 2: Exclude Num2 from battery optimization

  1. From the app drawer, tap Settings.
  2. Tap Battery, then  Battery Optimization.
  3. Tap Apps not optimized and select All apps.
  4. Find Num2 and ensure it’s set to Don’t optimize.

OnePlus 3

Adjust your battery optimization to allow notifications from Num2 when it’s running in the background:

  1. From the app drawer, tap Settings.
  2. Tap Battery.
  3. Select Battery Optimization.
  4. Tap the Overflow Optimization.
  5. Select Advanced Optimization.
  6. Toggle Num2 to off

OPPO

Step 1: List Num2 as a protected app

  1. From the app drawer, tap Settings.
  2. Tap Advanced Settings. 
  3. Tap Battery Manager, then Protected Apps. 
  4. Toggle Num2 to enable protection.

 Step 2: Ignore battery optimization for Num2

  1. From the app drawer, tap Settings.
  2. Tap Apps, then Advanced 
  3. Select Ignore Battery Optimizations.
  4. Toggle Num2 to ignore optimization.

Step 3: Allow notifications from Num2

  1. From the app drawer, tap Settings.
  2. Tap Notification Panel & Status Bar. 
  3. Tap Notification Center.
  4. Find Num2 and activate allow notifications and priority display

Samsung

Step 1: Prioritize notifications from Num2

  1. From the app drawer, tap Settings.
  2. Tap Apps.
  3. Select Num2.
  4. Under App Setting, tap Notifications
  5. Toggle on Set as priority.

Step 2: Register Num2 into Unmonitored apps

  1. From the app drawer, tap Settings.
  2. Tap Device management. 
  3. Select Battery.
  4. Tap Unmonitored apps. 
  5. Add Num2 to this list.

Xiaomi

For a fixing notification issues on Xiaomi Redmi 4X devices guide click here.

How to authorize notifications on Xiaomi devices:

  1. Check that Num2 is given permission to autostart:
  2. From the app drawer, tap Security.
  3. Tap Permissions.
  4. Tap Autostart.
  5. Toggle Num2 to enable.
Tags: # Permission # authorization # notifications #  push notifications # allow push notifications #Android
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