Answer: In order to find out and solve the problem, follow these steps:Make sure that the secondary number does not appear in your device’s contact list.In the device phonebook, search for a contact whose name starts with Dialing or Calling and if it is found, delete it from the phonebook.If Popup message appears asking permission to make a call to the secondary number, do the following:
- On Android devices, verify that the application’s permissions have been approved.
- On IPhone devices, that is a built in pop-up message. The call should arrive at the target number correctly.
If you purchased Premium service, make sure that the service has been updated in the application and that you are able to dial.