I do not receive SMS messages for the app, although I can send messages and place calls.

Please check the following settings:

1) Confirm permission for the app

Text messages to the secondary number are passed as notifications in the Data channel.

Possibly, when you installed the app, you did not give permission to receive notifications.

To check this, enter the device settings Application Manager >> Find the Num2 app >> Go to permissions and verify that the permission has been granted.

2) Verify that the “White mode” status is not defined in the application

White mode blocks incoming calls and messages, except for a closed list.

Please check the following settings:

1) Verification of granting permissions to the application

Text messages to Num2 are sent as notifications on the Data channel.

It is possible that when installing the application, you did not give permission to receive notifications.

On devices with an Android operating system, you can enter the device settings >> app manager >> find the Num2 app >> go to permissions and verify that permission has been granted.

iPhone customers can check the settings for receiving notifications on their device in the following guide in Hebrew or English. Look in the guide for ‘notifications for specific apps’.

2) Verification that the “White” mode is not defined in the app

The “White” mode blocks incoming calls and messages, except for a closed list of specific numbers. You must make sure that this mode is not set in the application.

Access the main menu in the application >> Settings >> Block numbers

Make sure that the setting is “Black mode”. If the existing definition is “White mode”, it must be changed to “Black mode”.

3) You can try reinstalling the app. Before uninstalling and installing, it is recommended to make a backup of the application’s call log and phonebook.

4) At times, this problem will be accompanied by a caller identification problem in incoming calls – it is recommended to check by steps in the question ‘when receiving calls, instead of identifying the real caller, the additional number appears as the source of the call’.

If all the steps have been followed but you still cannot receive SMS messages, please contact us at num2@cellact.com

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